The Department of Transportation (DoT) has made good on its promise to provide a dashboard that allows travelers to see what airlines owe them in the event of cancellations and delays.
The dashboard was created by the DoT to hold airlines accountable for their part in the travel chaos that has become all too common this year.
The interactive site included status information for the 10 major US airlines. It displays either a green checkmark or a red “X” next to a variety of airline policies including rebooking, hotel accommodations, meal vouchers, and more.
Along with the rollout, nine of the 10 major airlines have committed to rebooking passengers for free if a flight is canceled due to something within the airline’s control. Allegiant is the only major airline that has not committed to the rebooking policy. According to the dashboard, they have not committed to a single service for passengers.
The dashboard only shows airline commitments for delays within their control, as many delays, like weather or air traffic control issues, are outside of an airline’s control. In those cases, airlines typically provide little help to passengers.
Still, the dashboard is a big win for US customers and reinforces the commitment to customer service that the DoT has been pushing for since the return of post-pandemic travel.