Visiting Mexico? The US State Department warns travelers against using Uber

Why the State Department is urging visitors to skip hailing an Uber.


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This week, the US State Department is warning tourists against using rideshare apps in the Quintana Roo state of Mexico. 

The warning comes after taxi drivers started attacking Uber drivers and passengers, even blocking a main road to the hotel district of Cancun. Ride-share apps used to be blocked in Cancun but a recent court injunction allowed them to begin operating again. The rift between the apps and taxi drivers has led to increased violence. 

The State Department classified the alert as Level 2: Exercise Increased Caution because of crime and kidnapping concerns. So, if you’re traveling to the Quintana Roo area, which includes popular destinations like Cancun, Playa del Carmen, and Tulum, be extra cautious. 

What should I do if I’m going to Mexico soon?

As always, with travel, be aware of your surroundings and if something doesn’t feel right. Don’t be afraid, but be vigilant.

  • Consider downloading a safety app, like NoonlightTripWhistle, or MayDay, that can alert your loved ones or authority with the press of a button.

  • You could also travel with a discreet personal safety alarm like the beloved Birdie alarms.

  • Ask your hotel if they offer any free car transfers or drop offs.

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