I’ve spent the better part of this week listening to many friends share their Southwest horror stories. After last’s night’s dinner with one such victim, I wondered: How is the airline going to recover from this?
Customer service has likely never been so busy at Southwest. Amid continued cancelations (will it ever stop?!), the airline’s Chief Commercial Officer Ryan Green has issued another apology and shared new resources to help travelers get their money and luggage back.
As for all the money on food, lodging, and transportation related to the Southwest debacle, the airline says it will honor such expenses accrued due to the cancellations. Let’s hope everyone kept their receipts, which can be submitted via email on their website.
In a statement released Thursday, Southwest Airlines says it plans to resume normal schedules beginning Friday. “We are encouraged by the progress we’ve made to realign crew, their schedules, and our fleet,” the statement reads. “With another holiday weekend full of important connections for our valued customers and employees, we are eager to return to a state of normalcy.”