It took me a long time to come around to using airline apps. Besides holding my digital ticket, it seemed like they just took up space on my phone. But many airlines have made significant upgrades for your on-ground and in-flight experiences—mostly to make your life easier, and even more entertaining.
United Airlines has unveiled exciting new features on its mobile app, offering travelers an enhanced experience during irregular operations. These updates aim to alleviate the frustrations often associated with flight disruptions, providing self-service tools that empower passengers and reduce the need for lengthy waits at customer service counters.
Automatic options for delayed or canceled flights
When facing a delay of more than 60 minutes or a flight cancellation, United Airlines customers will now find immediate options displayed on the home screen of the app. Whether prompted by an automatic text notification or by accessing the app directly, passengers can easily view the rebooking details for their flight and explore alternative flight options tailored to their preferences.
Real-time bag tracking and assistance
With United’s app, customers can conveniently track the status of their checked bags throughout their journey. The app provides updates on when bags are checked in, loaded onto the flight, and delivered to the final destination, ensuring peace of mind and transparency.
Added convenience: hotel, meal, and rideshare vouchers
For longer delays, United Airlines’ app offers eligible passengers the option to receive hotel, meal, and rideshare vouchers directly on their mobile devices. These added conveniences aim to make unexpected travel disruptions more manageable and minimize the impact on passengers’ overall experience.