Airbnb Updates Its Identity Verification Process

Airbnb aims to ensure that guests and hosts can trust that individuals on the platform are who they claim to be.
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Airbnb just announced an updated identity verification process to enhance trust and safety within its community. The company aims to ensure that guests and hosts can trust that individuals on the platform are who they claim to be. By the end of June 2023, 100% of guests booking homes and primary hosts globally will be required to undergo this verification process.

Expanding global verification coverage

Building upon the successful implementation of an identity verification process in the top 35 countries and regions last year, Airbnb has now extended this requirement worldwide. All guests booking homes and primary hosts seeking bookings are obligated to complete the ID verification process before finalizing their reservations or listing their properties on the platform.

Stricter measures for non-compliance

To enforce this update, primary hosts who have not completed the verification process by the end of June will have their calendars temporarily blocked, preventing them from accepting further bookings. Similarly, guests who have not undergone the verification process will be unable to make reservations on Airbnb.

Robust identity verification methods

Airbnb employs several methods to verify user identities. These include comparing government-issued identification, such as driver’s licenses, passports, or national identity cards, with user-provided information. In some cases, a selfie may be required for photo matching. Additional information like names, phone numbers, addresses, dates of birth, and, in the US, Social Security numbers may be used and cross-referenced with secure third-party databases.

Recognizing verified users

Users who have successfully completed the ID verification process will display an “identity verified” badge on their profiles, providing reassurance to potential hosts and guests. However, it’s important to note that not all connected accounts within a professional business will receive an identity badge, even if the business has completed verification for one or more accounts.

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