Airbnb reveals underlying guest discrimination issues

A six-year initiative highlights the problems faced by black users
airbnb guests


The Daily Navigator strives to help you make the best decisions in travel. While we produce content according with strict editorial integrity this post may contain references to partner products. Here’s a full explanation for how our team makes money .

Airbnb has released key findings from an initiative launched six years ago delving into discrimination its customers face, uncovering racial bias towards those perceived to be Black.

What do the statistics say?

Launched after a civil rights audit in 2016, the data suggests that the booking success rate for Black customers is significantly lower than for other demographics – particularly white guests. The success rate for white guests was 94.1% vs. 91.4% for Black customers. Latino/Hispanic and Asian guests fell between the two figures. While the margins may seem small, consider that Airbnb has seen over a billion stays logged on its app.

What’s being done?

The company announced plans to help Black guests or anyone with a perceived bias against them. Airbnb already hides guest profile pictures from hosts until they have accepted a booking, resulting in a slight lessening gap for black users. No change was seen for Latino/Hispanic and Asian guests. 

To bolster the efforts, it will allow access to the instant book feature to around five million more guests, removing the need for approval in the first place for many. An emphasis is also being placed on getting more reviews. While it’s unclear how, the company is trying to ensure hosts always leave reviews, as they directly correlate to the booking success rate.

Upgrade Your Stay

Get expert insight into the world’s trendiest hotels, resorts and Airbnb’s with our free once-weekly Room Service Newsletter.

Related Stories

Built with ❤️ by travelers, for travelers.

© 2024 Dollar Flight Club Inc. All Rights Reserved

Stay in the know with
The Navigator Newsletter

A five-minute trip through the news that matters most to travelers. Past Edition

A five-minute trip through the news that matters most to travelers. Past Edition

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. The relationship may impact how an offer is being presented. Our site doesn’t include all the offers available. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

The Daily Navigator Featured Card Popup 3
Chase Ink Cash Credit Card Business
Limited Time Offer!

EARN UP TO $750 IN BONUS CASH TO TRAVEL FOR FREE

Our favorite card with a $0 annual fee. 

Partner offer. Terms apply.

DFC Partner Perks App Link Image
Special Discounts for Our Members

Save Big with Perks

Get $5,000+ in immediate travel savings with Perks. Unlock next level travel benefits, for life. Get discounts from the world’s best travel brands you won’t find anywhere else. No credit required.

DFC Concierge App Link Image
Special Discount for Our Members

93% off lifetime access

Save $1,200 and 10 hours of your time on every vacation. With Lifetime access to DFC Concierge, get fully customized trip itineraries to make every vacation unforgettable.

Dollar Flight Club App Link Image
Special Discount for Our Members

50% Off PREMIUM

You can save up to $500 on your next adventure without lifting a finger get email alerts when we find flights up to 90% off leaving your home airport. Just let us know your departure airport and we’ll do the rest.

The Navigator Commitment

The Daily Navigator is the cornerstone of the DFC Media family. Through each of our brands, we’re dedicated to helping our readers travel, spend, and live smarter.

With products dedicated to affordable travel, daily news, hospitality, and personal finance, we deliver the day’s essential content with none of the filler — all in a way that’s fast, easy, and fun to read. Every morning, over 2 Million travelers trust DFC to deliver the latest news and information so that they can make informed decisions faster. We hope you’ll join them.

We’re happy to have you here!